Pet Store Shipping & Return Policies

Shipping Policy

Welcome to Rhonda's Aviary! We appreciate your business and are committed to providing you with a seamless shopping experience. Please read our shipping policy carefully before placing your order.

Shipping Methods: We offer the following shipping services: UPS, FED-EX, and USPS for our products to ensure that you receive your items conveniently. The customer pays all shipping costs on purchases and returns. We do not ship outside of the USA. We do not ship live animals.

Available Shipping Options:

1. Door Dash: Get your pet products delivered right to your doorstep with Door Dash. This option provides you with swift and secure delivery.
2. In-Store Pickup: If you prefer to visit our store and collect your order in person, you can choose the in-store pickup option. We'll have your items ready for you.
3. Curbside Pickup: For your convenience, we offer curbside pickup. Just let us know when you're on your way, and we'll bring your order to your car.
4. Direct: We can ship directly to you. You pay the actual cost of shipping. Shipping charges are calculated during checkout based on your choice of shipping method. 

Packaging and Shipping Time: Door Dash, Curbside, and In-store Pickup will be processed immediately and should be ready within 10-15 minutes of purchase. If there are any out-of-stock items we will contact you to offer a similar item or refund. Please watch for a call from us after your order to resolve any issues promptly. 

We take great care in packaging your products to ensure they arrive safely and in excellent condition. Our team strives to process and dispatch orders within 3-5 business days. Please note that this timeframe does not include weekends or holidays.

Order Issues: If you encounter any issues with your order, we kindly ask that you contact us within 48 hours of receiving your delivery. This allows us to address any concerns promptly and provide a resolution.

Refunds and Returns: We do not accept returns unless we made an error in shipping the item, the product was expired, or damaged in shipment. In the event that a refund or return is necessary, we offer two options for your convenience:

1. Product Exchange: We're happy to exchange the returned product for an item of equal value from our store. Let us know your preference, and we'll assist you in finding the right replacement.
2. Store Credit: Alternatively, we can issue a store credit, allowing you to choose a different product at your convenience.
3. Customer Satisfaction: If you are unhappy with the quality or performance of a product we ask that you first contact the manufacturer. First, they really need to know how consumers view their products, and second, they may be able to resolve the issue with you. This would save you shipping costs and time.
4. Live Animals: Animals must be picked up at the store location. We do not ship. All animal sales are final. If you should change your mind and wish for a refund, there is a 25-50% deposit/restocking fee. You will get your money back minus the 25%-50% fee. 
5. Deposit/Warranty on Birds/Small Animals: Rhonda’s Aviary guarantees all birds/animals are in good health and disease free. The warranty on birds/animals applies to the original purchaser only. There is no warranty for respiratory or bacterial infections, problems related to hand feeding by the new owner (we do not sell unweaned animals/birds), or sudden unexplained death. There is no warranty expressed or implied for training, behavior problems, or allergies- either for the bird/animal or for the purchaser of the bird/animal.

   The bird/animal is under warranty the entire time it is at Rhonda’s Aviary. We have cared for, fed, and observed it for weeks/months and would not allow it to go home unless we were convinced there were no issues or health problems. Any illness or injury is our responsibility while in our care. You will have the option to wait for the baby to recover completely, transfer your deposit to another bird/animal, or receive a full refund. Your choice.

   Once it leaves our care, we cannot be held responsible for accidents, mistakes, poor husbandry, or illness because of a lack of knowledge in care. As a courtesy to our customers, we send home several care sheets. What to do when you take a baby home, what to expect, Common household toxins and dangers, diet, and nutrition. We try to give you the tools to succeed and have a long, enjoyable, healthy life with your new companion animal. We are not responsible if you choose not to read the care sheets.

   If something should happen to the bird/animal within the first four days, after you bring it home, you must have a vet determine the cause of illness or death if you feel it was an illness, not an accident.

   We only warranty diseases or congenital conditions. Authorize your DVM to discuss the case with Rhonda’s Aviary. If the findings are a legitimate bird/animal disease, Rhonda's Aviary will replace the bird/animal- if possible, or return the money to the customer's account as store credit, or refund the purchase price of the bird/animal, the customer's choice. Rhonda's Aviary is not responsible for any veterinarian costs, or tests you choose to have done.

   By putting money down, you are agreeing to the following:

   Animals under $500 require a 50% non-refundable deposit.
   Animals over $500 require a 25% non-refundable deposit.

   You must agree to bring the baby back into the store for a weight check on the 4th day after taking it home. If you do not bring the baby in for a well-baby checkup- ANY WARRANTY IS THEN VOID. These are babies that we are sending home with you. You must be willing to bring them in for their well-being. If you are not able to bring the baby in due to a work schedule or living a long distance away, you must send a video and a weight (in grams) to Rhonda's Aviary (on the 4th day) for review. by doing so, we can observe their behavior, and review any weight loss, if any, to determine how the baby is adjusting and whether any action needs to be done to assure the continued good health and well-being of your baby.

   We do not warranty your baby starving to death.
   Follow OUR care/feeding/cage size instructions, not a Facebook Group. We have 17 years of experience sending BABIES home. It is a different experience than taking an adult bird/animal home. We know what we are doing.

   A deposit will hold your baby. The baby must be paid in full by the weaning date. After you have been notified that the baby is ready to go home, you have ONE WEEK to pick up the baby. We will call you, but YOU are responsible for keeping your contact information current and contacting us if you have any changes in your email address or phone number, do not have a voicemail set up, or if it is full. If you do not return our calls, If we cannot contact you, you will forfeit your deposit and the baby will be available for sale to someone who wants it. If you are checking on or visiting your baby regularly, you will know when it is time to pick up your baby and this will never be an issue.

   You have one week to pick up your baby after it is weaned. If you do not pick it up by then, your deposit will be forfeited. You will lose your deposit and the bird/animal will be available for resale.

   IF YOU CHANGE YOUR MIND and back out of a sale, and you have already paid for the animal, you will get your money back minus the required deposit percentage.

   The deposits are NON-REFUNDABLE AND NON-TRANSFERRABLE. NO EXCEPTIONS. They are NOT STORE CREDIT. It is the penalty for backing out of a sale. By continuing this sale, you are agreeing to these terms. All sales are final. We do not buy animals back if you change your mind. Please be sure of your purchase.

6. Deposit/Warranty on Invertebrates, Crustaceans, and Arthropods:

   By putting money down, I am agreeing to the following:

   Animals under $500 dollars require a 50% non-refundable deposit.
   Animals over $500 or more require a 25% non-refundable deposit.

   IF YOU CHANGE YOUR MIND and back out of a sale, and you have already paid for the animal, you will get your money back minus the required deposit percentage.

   The deposits are NON-REFUNDABLE AND NON-TRANSFERRABLE. NO EXCEPTIONS. They are NOT STORE CREDIT. It is the penalty for backing out of a sale.

   We do not buy animals back if you change your mind. Please be sure of your purchase

   There is no warranty on invertebrates or crustaceans. Please be sure to visually approve the condition of your selection before purchase.

   By continuing this sale, you are agreeing to these terms.

7. Deposit/Warranty on Reptiles/Amphibians:

   *Reports for losses/illnesses must be made within 4 days.
   *Cause of death must be established by a veterinarian.

   Reptiles/Amphibians/Crustaceans require specialized care. This requires some preparation and research. For this reason, we do not sell to children. If you are buying for your child, YOU are responsible for researching your new pet's needs, not our staff. We will happily provide you with a generalized care sheet, advice, and care tips, but you still need to do your research. Rhonda’s Aviary endeavors to sell only animals in the finest physical health possible. Upon arriving at the store all reptiles are treated for parasites, mites and given a probiotic. We keep reptiles when they arrive for at least a week to watch for good health before allowing their sale. Any health issue must be brought to the attention of Rhonda’s Aviary no later than 4 days after purchase. Failure to notify within 4 days will constitute acceptance of the animal and terminate the buyer’s right to object based on illness or death.
   If the animal should die within 4 days, a veterinarian needs to establish the cause of death if a refund/exchange is desired. If the vet deems the death was due to a pre-existing illness, your choice of a refund, store credit, or exchange will be offered.

   Rhonda’s Aviary makes no warranties as to the temperament of any animal it sells. As such, by tender of the purchase price, the buyer is deemed to have assumed the risk of any danger posed by actions, including but not limited to, bites, illness, scratches, or lacerations caused by the animal.
   By putting money down, I am agreeing to the following:

   Animals under $500 require a 50% non-refundable deposit.
   Animals over $500 require a 25% non-refundable deposit

   IF YOU CHANGE YOUR MIND and back out of a sale, and you have already paid for the animal, you will get your money back minus the required deposit percentage. The deposits are NON-REFUNDABLE AND NON-TRANSFERRABLE. NO EXCEPTIONS. They are NOT STORE CREDIT. It is the penalty for backing out of a sale.

   By continuing this sale, you are agreeing to these terms. All sales are final. We do not buy animals back if you change your mind. Please be sure of your purchase.

    

Supporting Small Businesses: We're grateful for your support of our small pet store. Your patronage helps us continue to provide quality products and services to our community.

By shopping with us, you acknowledge and agree to the terms outlined in this shipping policy.

If you have any further questions or require assistance, please don't hesitate to reach out to our customer service team at (850) 983-7777.

Thank you for choosing Rhonda's Aviary for your pet's needs!

Sincerely,

Rhonda Olson (President/Owner)

Rhonda's Aviary

[email protected]